Refund policy
At Kesar Fab, customer satisfaction is our highest priority. We take pride in delivering high-quality products, but in the rare case of any issue, we aim to make your return or exchange process smooth and transparent.
Exchange Policy:
- If you love the product but wish for a different color, pattern, or size, Kesar Fab is pleased to offer an exchange option, provided it meets certain conditions. We have a no-questions-asked 2-day exchange policy for our customers' convenience. Customers can exchange any product available on our website for an item of equal or different value.
- For exchanges involving higher-priced products, customers will need to pay the difference amount online, as Cash on Delivery (COD) is not available for exchange requests. Alternatively, if the exchanged product has a lower value, the price difference will be credited to the customer's Kesar Fab account as reward points (10 reward points = 1 Rs).
- To initiate an exchange, customers must raise a request within 2 days of delivery by contacting us at contact.kesarfab@gmail.com Please note that exchange requests will not be accepted after 48 hours from the time of delivery,We may request a real image of the received product for quality-checking purposes.
- Please be aware that there is no exchange or return options available for customized, custom-sized, or standard-sized readymade stitched orders.
- Regarding international orders (those delivered outside India), we currently do not have a policy for accepting exchanges.
- For exchange orders, customers are responsible for shipping the product back to our address. We do not currently offer a pickup service. However, we will reimburse customers up to Rs. 120/- for the cost of reverse shipping.
To request a return, kindly send an email to contact.kesarfab@gmail.com within 48 hours from the date of delivery. Please note that return requests will only be accepted via email and not through any other medium.
Refunds are applicable only for:
· Damaged or defective items
· Items shipped incorrectly
· Items must be returned unused, unaltered, and in original condition with tag intact.
· Refund requests must be made within 48 hours of delivery.
How to Request a Refund
Email us at contact.kesarfab@gmail.com :
Mention the Order details along with the reason for the return along with product images with tags. Ensure that the images of the problem areas because of which you wish to return are also attached.
It’s mandatory to report the issue within 48 hrs of the delivery of product
Refunds will be initiated after the product is received and inspected.
Refund Process
Refunds will be processed to the original payment method.
It may take 5–7 business days after receiving the product for the refund to reflect in your account.
🚫 Non-Returnable Items
Used, washed, or altered products
Customized or personalized items (unless damaged or defective)
Items returned without original packaging and tags
🚚 Return Shipping Costs
Exchanges: Return shipping costs will be borne by Kesar Fab if the item is defective or incorrect.
Refunds: Customers are responsible for return shipping unless the product is faulty or wrongly shipped.
For claims regarding receiving the wrong product, a different product, a damaged product, or a defective product, the customer must provide an unboxing video of the received package. The video should cover all sides of the outer packaging and inner items in a single frame, without any cuts or joints. Shipping labels and other details must be clearly visible in the video
If a customer does not accept a prepaid order, they will not be eligible for a refund. Additionally, if the order needs to be resent, the customer will be responsible for covering the shipping charges.
With regards to international orders (outside India), presently we do not have a policy on accepting returns of any product.
If you have any questions about our return/refund policies, please don't hesitate to contact us at contact.kesarfab@gmail.com for further assistance.
Thank you for choosing Kesar Fab. We value your satisfaction and strive to provide you with the best shopping experience possible.
Cancellation Policy:
- Kesar Fab offers the option to cancel your order, subject to certain terms and conditions. Before proceeding with cancellation, please review the cancellation policy outlined below:
- Orders can be cancelled within 24 hours after placing the order. However, once an order has been moved to the shipped status, it cannot be cancelled.
- For prepaid orders that are cancelled, a deduction of 5% payment gateway charges will be applied.
- If you cancel your order before it is shipped, a refund will be issued within 2 days of the cancellation request. If you do not receive your refund within this timeframe, please contact us at contact.kesarfab@gmail.com
- To cancel your order, please send an email to contact.kesarfab@gmail.com or contact us at +91 9274304784.
- Once an order has been delivered, we do not accept returns or issue refunds.
Color and Description Discrepancy
- The apparel descriptions provided on our website include details and product specifications that are approximate and closest to reality. While we make every effort to accurately showcase colours, there may still be minor variations due to factors such as lighting and settings during photography, as well as the colour settings and properties of various monitors. Similarly, other details such as weight, work details, and size may vary slightly.
- Therefore, customers should bear in mind the possibility of slight variations when placing an order on kesarfab.com. We believe that every customer placing an order is fully aware of these minor variations that may occur with respect to the actual colour of the outfit received.
Embellishment related Issues
- The apparel descriptions provided on our website include details and product specifications that are approximate and closest to reality. While we make every effort to accurately showcase colours, there may still be minor variations due to factors such as lighting and settings during photography, as well as the colour settings and properties of various monitors. Similarly, other details such as weight, work details, and size may vary slightly.
- Therefore, customers should bear in mind the possibility of slight variations when placing an order on Ethnicplus.in. We believe that every customer placing an order is fully aware of these minor variations that may occur with respect to the actual colour of the outfit received.
Thank you for your understanding. Should you have any further concerns or queries regarding embellishment-related issues, please do not hesitate to contact us.
